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Insights and original research from experts across the globe.

Featured Insight

Hidden in Plain Sight: 20 Global CX Blindspots Uncovered

This original research report shows that the effects of CX gaps are both pervasive (93% of global CX business leaders identified 3 or more hidden gaps) and result in significant blindspots (81% of business leaders with responsibility for CX believed they are excelling but only 20% of customers agree).

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Why Are Telcos Still Struggling with Customer Experience? See The Top CX Gap In Telco 


Retail Has a Customer Experience Problem: Discover Retail’s Top CX Gap 

Experiences that Work 

This Telco Delivered the First Complete eSim Activation App in Canada

Emerging Tech

Next Best Experience: Unleashing the Power of Real-Time CX Orchestration


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Personalization 2.0 & The Dawn of the Singular Customer Experience 

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The Practical Leader's Guide to Making the Most of GenAI in Your CX and EX

Research Report

Hidden in Plain Sight: 20 Global CX Blindspots Uncovered