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Insights and original research from experts across the globe.


Featured Insight

Hidden in Plain Sight: 20 Global CX Blindspots Uncovered

This original research report shows that the effects of CX gaps are both pervasive (93% of global CX business leaders identified 3 or more hidden gaps) and result in significant blindspots (81% of business leaders with responsibility for CX believed they are excelling but only 20% of customers agree).

Experiences that Work 

This Telco Delivered the First Complete eSim Activation App in Canada

Emerging Tech

Next Best Experience: Unleashing the Power of Real-Time CX Orchestration

eBook

QSR of the Future: Built on Connected Experience Today

Explainer

Personalization 2.0 & The Dawn of the Singular Customer Experience 

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eBook

The Practical Leader's Guide to Making the Most of GenAI in Your CX and EX

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Emerging Tech

Top Predictions & Trends for CX & EX Leaders—From Our Experts

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Experiences that Work

EX to the Power of AI: How Leaders are Transforming Employee Experience with GenAI

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Experiences that Work

CX to the Power of AI: Exploring Real Applications

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Experiences that Work

Creating a Connected Quick Service Restaurant (QSR) Experience

CX Realities

The New Era of CX is Channel-less

Research Report

Hidden in Plain Sight: 20 Global CX Blindspots Uncovered

CX Realities

Harness GenAI with Unified Customer Data for CX & EX Orchestration

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Emerging Tech

Drivers for CX Success: GenAI and Customer Journey Orchestrations

GenAI
Emerging Tech

Don’t React Hastily to GenAI: Considering the Customer and Employee Experience